Last updated: January 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and provide information to site owners about how visitors interact with their pages.
How We Use Cookies
merry-ash uses cookies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how visitors navigate our website
- Improve our services based on usage patterns
- Ensure our website functions correctly
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled. They enable core features such as:
- User authentication and account access
- Security features and fraud prevention
- Cookie consent preferences
- Load balancing and server performance
Functional Cookies
These cookies remember choices you make to provide enhanced features:
- Language and region preferences
- Video player settings
- Course progress indicators
- Interface customisations
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website:
- Pages visited and time spent
- Navigation paths through the site
- Technical errors encountered
- General demographic information
This data is aggregated and anonymised, helping us improve user experience without identifying individuals.
Third-Party Cookies
Some cookies are placed by third-party services we use:
- Video hosting: To deliver course video content
- Payment processing: To handle secure transactions
- Analytics providers: To measure website performance
These third parties have their own privacy and cookie policies governing their use of data.
Cookie Duration
Cookies may be either:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain for a set period or until manually deleted
Our essential and functional cookies typically persist for up to 12 months. Analytics cookies may persist for up to 24 months.
Managing Cookies
Browser Settings
Most browsers allow you to control cookies through their settings. You can typically:
- View cookies stored on your device
- Delete individual or all cookies
- Block cookies from specific sites
- Block all cookies (though this may affect website functionality)
Our Cookie Banner
When you first visit our website, a cookie banner allows you to accept or reject non-essential cookies. Your preference is stored and respected throughout your browsing session and future visits.
Changing Your Preferences
To change your cookie preferences after initial selection, you can:
- Clear your browser cookies and revisit our site
- Use your browser's cookie management settings
- Contact us to request preference updates
Impact of Disabling Cookies
If you disable cookies:
- Some website features may not function properly
- You may need to re-enter information on each visit
- Course progress may not be saved correctly
- Personalisation features will be unavailable
Local Storage
In addition to cookies, we use browser local storage to save your cookie consent preference. Local storage functions similarly to cookies but is not transmitted with each request. You can clear local storage through your browser's developer tools or settings.
Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. The "Last updated" date at the top indicates when the policy was last revised.
Contact Us
For questions about our use of cookies, contact:
merry-ash Learning Centre
47 Hartley Street
Birmingham B5 4TU
United Kingdom
Email: [email protected]