Contact Us

Response Times

Our admissions and support team aim to respond to all enquiries within 24 hours during weekdays. Messages received over the weekend will be addressed by Monday afternoon.

For urgent matters related to ongoing courses, current students can reach their assigned mentor directly through the learning platform messaging system, which typically offers faster response times.

Before You Write

Many questions are answered on our course pages. Here are some common enquiries:

Course Placement

Unsure which level suits you? Mention your prior BSL experience in your message, and we can arrange a brief video assessment at no charge.

Technical Requirements

Our platform works on any modern computer with a webcam and stable internet connection. Tablets can display content but may limit participation in live sessions where your signing needs to be clearly visible.

Group Bookings

Organisations booking for multiple staff members may qualify for volume arrangements. Contact us with details of your group size and training objectives.

Accessibility

If you have specific accessibility requirements that might affect your participation, please describe them when you write. We make reasonable adjustments wherever possible.

Visit Our Office

While our courses run entirely online, our administrative office in Birmingham welcomes visitors by appointment. If you prefer discussing your options in person, contact us to arrange a suitable time.

The office is accessible by wheelchair and located near New Street station, approximately ten minutes on foot.